AIM Services, Inc is a single source computer solutions company able to provide turnkey hardware, software, networking, installation, training, service and support to the Health Care Provider and Medical Billing Service industry. Our support options are as follows.

AIM's Technical Support
In the HealthCare industry, no software user should have to hesitate before asking for support. The potential losses from user error are too great and the user should not have to worry about the issue. Software or hardware there is no such thing as a silly question and assistance should be one phone call away. As you depend on your software to run your operations you rely on those systems to perform as expected. You need instant access to a support staff to isolate the problem between the hardware and the software. Whatever the support process may be, when a problem occurs, user anxiety quickly builds up and a rapid access to a support person is important, regardless of the problem. Your commitment to success can be determined by making sure support services are just a phone call away.

Preferred Service & Support Agreement
AIM’s Preferred Service & Support Agreement is offered to practices which have been trained by an AIM representative. Contract support customers are those who understand the difference between uptime productivity and downtime losses and frustration. Preferred Service & Support prices are based on individual needs and requirements.
AIM Services offers LIVE support by calling 800-275-1353; when prompted chose the appropriate support que and you will be greeted by a real person.
Or, for those clients who wish to connect directly to an agent, logon to our remote assistance page:
http://aimsupport.net/index.php/remote-assistance
Fax or email request with details of issue, best time to contact you and best means to contact you including phone number and time zone please to fax: 830-476-2487 email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Per Call – Per Incident Service & Support
Fee is a per call/incident and includes up to 30 minutes of expert support by phone and/or internet link which allows AIM to view the problem you are facing. Fees are based on 30 minute increments. To receive support on a per incident basis, please complete the Credit Card Authorization form and return. The credit card authorization form can be downloaded from : http://aimsupport.net/downloads/forms/aimcca2018.pdf
Please fax back to our secure fax# 830-476-2487
On the fax cover sheet please provide details of issue, best time to contact you and best method including phone# and email.

Below are the methods to contacting AIM Services for technical support:
Option 1 -- Call AIM at 800-275-1353- Choose the appropriate extension based on the required support.
Option 2 -- Remote Assistance - Go to www.aimsupport.net and click on Remote Assistance - Complete the information to submit your Remote Assistance Request. One of our technical support staff will assist you. Using Remote Assitance, the support tech is able to view your screen, chat with you and solve your problems.
Option 2 -- Email - You can email our Technical Support personnel at This email address is being protected from spambots. You need JavaScript enabled to view it.. Please include the practice/company name, your name and contact phone number, details on the issue, and the appropriate individual will contact you.
Option 4 -- Send a fax Fax 830-476-2487 with the practice/company name, your name and contact phone number, details on the issue and the appropriate individual will contact you.
Option 5 -- EMERGENCY AFTER HOURS SUPPORT
All after hours support is billable with the exception of hosted clients connection issues. When calling AIM after hours press "7" for emergency after hours support. The appropriate individual will be assigned to you after we discuss your issue. Emergency after hours support does not include general application questions, such as "claim denial", etc. The emergency after hours support is intended to critical matters.
Support hours are Monday thru Friday 8am to 5pm CST/CDT (except holidays).